On MacOS, the latest native versions of Photoshop for M1/M2 processors no longer support developed panels such as Color Genius (v1.0 CEP).

Download the new UXP version from your account or activate Photoshop’s Rosetta mode to use the old panel version. To do this, go to your applications, find the Photoshop icon, then right-click and “read information.” In the information window that opens, check the “Open with Rosetta” box and relaunch Photoshop. !! Some of Photoshop 2023’s latest tools will work only to a limited extent in Rosetta mode, and some tools will simply not be available.

Unfortunately, progress is lost. At the time of migration, we had announced that progress would not be transferred due to the change of platform and the lack of access to customer data from our previous platform. There’s nothing we can do.

If your account has not been transferred or your accesses no longer work, please send us proof of purchase of the product(s) in question to hello@creativeshift.io and we will send you instructions on how to proceed.

There is no guarantee of functionality, and no support is offered to users of unofficial versions, pirated versions, or non-compatible versions of Photoshop or other Adobe products.

Reason 1

The *.CCX installation file must be located on the same disk as Adobe Photoshop and Creative Cloud in order to install correctly. On Windows, this is usually the C: disk; on MacOS, the Macintosh HD disk.

Reason 2

If nothing happens after double-clicking on the *.CCX file, or if it is not recognized, follow these steps:

macOS: Right-click on the *.CCX file, select Open with, and then select the AdobePluginInstallerAgent application. in:
Macintosh HD/Library/Application Support/Adobe/Adobe Desktop Common/UPI/AdobePluginInstallerAgent

or on macOS Monterey 12.4 and higher, the UnifiedPluginInstallerAgent application located at in:
Macintosh HD/Library/Application Support/Adobe/Adobe Desktop Common/RemoteComponents/UPI/UnifiedPluginInstallerAgent

Windows: Right-click on the *.CCX file, choose Open with ▸ More applications, scroll down and find to search for another app on this PC, then find the file:

C:\Program Files (x86)\Common FilesAdobeAdobe Desktop Common\UPI\<wbr />AdobePluginInstallerAgent

and select AdobePluginInstallerAgent.

Make sure that the *.CCX file is located on the same disk as Adobe Photoshop and Adobe Creative Cloud, as described in the section “Unrecognized CCX file”.

This is a file system error. Either you don’t have the necessary permissions on the folder where the CCX file is located, or your hard disk is running out of free storage space. Free up some space on your disk, and make sure you have sufficient rights to the folder containing the *.CCX file, restart Adobe Creative Cloud, and then try installing the panel again.